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Here at Heritage Collection as a totally independent travel company we take great pride in offering a warm, flexible ‘end to end’ service so you know you and your holiday is taken care of, from the moment of your enquiry to when you arrive back home. This emphasis on attention to detail goes hand in hand with our membership of the largest independent travel network in Europe which means we can offer that service along with market leading offers and protection of you and your money.

OUR LUXURY TRAVEL SPECIALISTS ARE READY AND WAITING

01904 530 142

POPESHEAD COURT OFFICES

PETER LANE

YORK 

YO1 8SU

UK Opening Hours

Monday – 09:00-17:30

Tuesday – 09:00-17:30

Wednesday – 09:00-17:30

Thursday – 09:00-17:30

Friday – 09:00-17:30

Saturday – CLOSED

Sunday – CLOSED

*24/7 emergency number provided with all bookings

 

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About Us

We are proud to offer tailor-made itineraries and small group tours with an emphasis on cultural, historical and special interest breaks.

 

This may be adding a safari to your Indian ocean honeymoon, walking Hadrian’s wall, taking in a show on the West End, sailing to the land of the Vikings, meandering the snickleways of our hometown of York with your private guide and much much more besides.

Working with selected specialist suppliers Heritage Collection Travel will offer exemplarily service looking after your dream trip from start to finish with attention to detail at the forefront of everything we do. Our concierge service can recommend and arrange the best attractions your destinations have to offer, book your restaurants in advance or simply make sure your room has a bottle of fizz on arrival!

 

All this coupled with market leading protection of you and your money as outlined by the Heritage Collection Travel Guarantee rounds of our unique offering for you and your travel plans.

 

Let us be your window to a world of culture.

 

How does Heritage Collection Travel with the Travel Trust Association provide 100% financial protection for me?

 

All Payments made to Heritage Collection Travel Ltd should be made payable to the specially designated trust account i.e. when paying Heritage Collection Travel Ltd make all payments to Heritage Collection Travel Ltd Trust Account.

Credit Card Payments are automatically deposited into the trust account via electronic processing. 

The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly, there is further protection from a guarantee, the TTA will guarantee the financial obligation of its members to repay such sum to you for up to a maximum anyone passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee at www.Traveltrust.co.uk/guarantee

Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers.

The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

What does it mean if a company is a member of the Travel Trust Association?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.

All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.

How does the Travel Trust Association provide 100% financial protection for me?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer’s money.

Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account.

In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.

TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee.

Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

What happens if something goes wrong?

A travel company enters into an Event of Default once they have ceased to be a member of the Travel Trust Association. It is a standard term used by the Travel Trust Association when a company is no longer a member of the Travel Trust Association for any reason.

If you have booked with a Travel Trust Association member who has entered into an Event of Default, do not panic! The Travel Trust Association provides total financial protection.

We expect clients to travel as planned. We shall be liaising with suppliers and tour operators to ensure that your holiday/trip goes ahead unaffected.

If for any reason this is not possible, we will be administering a claim for a refund of money that you had paid to the member for your holiday. It is important that customers contact Travel Trust Association before booking a replacement holiday as it is likely that you will continue with your booking as intended. If you wish to cancel your booking please note that you will be subject to the cancellation charges levied by the Tour Operator. Travel Trust Association requires all customers to provide copies of correspondence with agency e.g. booking confirmation, invoices etc. as well as proof of payment. If you paid by:

  • Credit/debit card- If payment has been made by credit or debit card please forward your original card statement(s). This is the statement received on a monthly basis from your card provider and not only customer card holder receipts. Please contact your card provider for duplicate statements if necessary. Please ensure that the name of the account holder and payment to the Travel Trust Association member is clear.
  • Bank transfer: If payment has been made by bank transfer please forward your original bank statement showing that this transfer has cleared your account. Please ensure that the name of the account holder and payment to the Travel Trust Association is clear.
  • Cheque: If you have made payment by cheque please request a copy of this cheque(s) from your bank and forward upon receipt to the Association together with your bank statement(s) showing that this cheque(s) has cleared your account. Please ensure that the name of the account holder is clear.
  • Cash:If payment has been made by cash, please forward all receipts together with your bank statement(s) showing this withdrawal. Please ensure that the name of the account holder and the withdrawal balance is clear.

Please send this paperwork to:
Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

What is the complaints procedure?

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.

All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our Members, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices, etc.

Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with the member and shall liaise between both parties. Should the response that you receive from the Member not be satisfactory, we can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travel Trust Association member.

What is the difference between Travel Trust Association and ABTA?

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

You will need to ask the ABTA member how financially secure their travel arrangements are. If the arrangements are not automatically protected, the ABTA member may be able to offer suitable insurance to cover you.

If you book with a Travel Trust Association member your money is 100% financially protected. This is achieved in two ways.

Every Travel Trust Association member deposits your money into the trust account. A trust account is a bank account designated to hold the customers’ money.

Your money remains in the trust account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.

In addition to being held in trust, your monies are also insured.

A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.

It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked.

Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to a Travel Trust Association member. You will need to take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc. The Travel Trust Association member will be able to provide you with a travel insurance policy.

What does Event of Default mean?

A travel company enters into an Event of Default once they have ceased to be a member of the Travel Trust Association. It is a standard term used by the Travel Trust Association when a company is no longer a member of the Travel Trust Association for any reason.

I have a complaint about a Travel Trust Association member. What can I do?

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.

All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our members, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts and bookings.

Upon receipt we will administer your complaint for you and ensure that you receive a response. Should the response that you receive not be satisfactory, we can then offer you an arbitration service.